Return Policy
ITEMS PURCHASED ON SALE ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE AND REFUND.
Return/Exchange Duration and Eligibility
- Our return/exchange window is 14 days. To be eligible for the 14-day return and exchange criteria, YOU MUST send out the package back to us within this timeframe , this time begins from the MOMENT your order has been delivered to you. For instance, if you contact us on day 14 but send out the return package on day 15, YOU WILL NOT BE ELIGIBLE FOR THE RETURN/EXCHANGE. If a chargeback is issued for such cases, we will present our shipping and return policy to your bank, highlighting that you were informed of this policy.
Return & Exchange Conditions
- For returns and exchanges, items must be shipped back in the original packaging with the tags intact and without any harm or damage to the clothing.
- Your return or exchange will only be processed once these items have been received and inspected by our team.
How to Initiate a Return or Exchange
- Start your return or exchange process by contacting us via our contact page or directly at help@rastah.co. Our dedicated team will guide you through the necessary steps.
Return Shipping Details
- We provide return shipping labels only for the USA. For customers in other countries, the responsibility for covering return shipping costs lies with the customer.
Refund Policy
Upon successful receipt and inspection of a returned item, your refund will be processed. The amount will be credited back to the original payment method. Please note that it might take a few business days for the refund to reflect in your account due to varying processing times of payment providers.
Exchange Policy
If you're looking to exchange an item, please get in touch within the 14-day window. After we receive and review the product you wish to exchange, we'll send out the replacement item.
